Consumer Protection

Murphy Waldron Estates Limited is committed to providing the highest standards of service to all our clients. As required by law, we are members of an approved redress scheme to ensure consumer protection and fair resolution of any disputes.

Our Redress Scheme

We are proud members of:

[INSERT SCHEME NAME – The Property Ombudsman OR Property Redress Scheme]

Membership Number: [INSERT MEMBERSHIP NUMBER]

What This Means for You

Being a member of an approved redress scheme means:

• You have access to an independent dispute resolution service
• Any complaints that cannot be resolved directly with us can be escalated to the scheme
• The scheme provides a free, impartial service to consumers
• All decisions made by the scheme are binding on us

How to Contact the Redress Scheme

If you have a complaint that we have been unable to resolve, you can contact:

If we are members of The Property Ombudsman:

The Property Ombudsman, Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP

Tel: 01722 333306 Email: admin@tpos.co.uk Website: www.tpos.co.uk

If we are members of Property Redress Scheme:

Property Redress Scheme Premiere House 1st Floor Elstree Way Borehamwood WD6 1JH

Tel: 0333 321 9418 Email: info@prs.org.uk Website: www.theprs.co.uk

Our Complaints Procedure

Before contacting the redress scheme, you must first follow our internal complaints procedure. Please see our Complaints Procedure page for full details on how to make a complaint.

Legal Requirement

Our membership of this redress scheme is a legal requirement under the Consumer, Estate Agents and Redress Act 2007. This ensures that all consumers using estate agency services have access to independent redress should things go wrong.